Preventive and Annual Training
UNPARALLELED SOLUTIONS - PROMPT RESPONSE
Harassment causes good organizations to lose good employees every year and can hurt productivity and morale, even for those not directly involved. Utilizing role play, as well as additional interactive means, participants learn to identify behaviors that may be considered harassment and the appropriate procedure to follow should an employee encounter unwelcome conduct. While compliance training is typically met with resistance, our interactive workshops receive rave reviews from participants - and leaders alike - and can protect your employees, as well as your company.
Organizations began to address respect for diversity in the early 2000's, yet racial and cultural tensions continue to make the headlines today. Responding to this stagnation, our cultural diversity workshops are designed to focus on understanding how stereotypes can lead to ineffective communication. We examine our own behaviors and potential "blind spots", while discussing the differences between prejudice, stereotyping and discrimination. Whether you are looking to start from the ground up or just need to brush up on the subject, our workshops transform an atmosphere of mistrust, confusion, and negative typecasts into an environment of acceptance and mutual respect.
Prevention of Workplace Violence
Workplace violence is a growing concern that generates a great deal of apprehension, both for the employee and employer. Given that awareness is the first step to ensure your workplace is free from violence, our trainers focus on the warning signs of a potentially violent person or situation and the associated company policies. While our culture once taught us to ignore behaviors that were considered simply inappropriate, we now know that mindfulness and reporting of suspicious incidents are imperative.
Conflict on the job is a universal phenomenon and, if left unchecked, can have a destructive effect on productivity, teamwork and morale. More importantly, the manner in which conflict is addressed, significantly influences whether the outcome is a constructive resolution or a continuing dispute. Dispelling the fear and discomfort people often feel when observing or being part of a conflict, this workshop focuses on ways to turn conflict into productive energy and navigate conflict effectively.
Defusing the Hostile Person
Many positions in the workplace require your employees to come into contact with frustrated and angry customers or clients. And, keep in mind that "customers" may come in the form of internal and/or external individuals. Participants will learn more about the mindset of a hostile person and ways in which to defuse and de-escalate the situation. Employees will explore how their own attitudes and actions impact others, as well as discover negotiation techniques to resolve various types of complications, to create better outcomes.
DOT Regulations: Alcohol & Drug Awareness
DOT Regulations: Reasonable Suspicion Training for Supervisors
Workplace drug use has a direct impact on your bottom line. Increased accident and illness rates, employee turnover, workers' compensation claims, as well as decreased productivity, are just some of the issues associated with drug and alcohol abuse. These workshops explain the importance of and principles behind a drug-free workplace in simple, understandable terms. Participants will receive an overview of drug-free workplace compliance, testing, awareness and how the Employee Assistance Program can help. In addition, your company's drug-free workplace policy will be reviewed to ensure clarity for employees and supervisors.